Last updated: 1 September 2026
Return window
You may request a return within 7 days of delivery for most items. The item must be unused, in its original packaging and with all accessories, manuals and free gifts included.
Items that cannot be returned
- Opened personal care items (shavers, trimmers, toothbrushes) for hygiene reasons
- Software, digital products and redeemed vouchers
- Items damaged through misuse, or with a missing serial number
- Clearance items marked as final sale
Faulty or incorrect items
If your item arrives damaged, defective or different from what you ordered, contact us within 48 hours. We'll arrange a free pickup and a replacement or full refund, including any delivery charge.
How to request a return
- Go to My Account → Orders and open the relevant order
- Select 'Request return', choose the items and a reason
- Our team reviews the request and arranges pickup or drop-off
- Once we receive and inspect the item, your refund is approved
Refunds
Approved refunds are processed to your original payment method within 5–10 business days. Pay-on-delivery orders are refunded by bank transfer to an account you provide.
Delivery charges are non-refundable unless the return is due to our error.
Warranty claims
Products covered by manufacturer warranty can be serviced through our after-sales centres beyond the return window. Keep your invoice as proof of purchase.